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Similarity-based approach for accurately retrieving similar cases to intelligently handle online complaints
Xiaolan Cui, Shuqin Cai,
Yuchu Qin
Department of Engineering
School of Computing and Engineering
Research output
:
Contribution to journal
›
Article
›
peer-review
7
Citations (Scopus)
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Mathematics
Case-based Reasoning
19%
Design Methodology
15%
Evaluation
8%
Experiment
8%
Framework
6%
High Accuracy
35%
Linearly
9%
Linguistics
25%
Numerical Experiment
8%
Retrieval
29%
Similarity
88%
Similarity Measure
14%
Target
9%
Text
21%
Engineering & Materials Science
Case based reasoning
61%
Experiments
18%
Linguistics
98%
Social Sciences
complaint
100%
evaluation
4%
experiment
5%
linguistics
12%
methodology
4%