Strategy deployment systems within the UK healthcare sector: A case study

Shulian Zhang, David Bamford, Claire Moxham, Benjamin Dehe

Research output: Contribution to journalArticle

4 Citations (Scopus)

Abstract

Purpose: The purpose of this paper is to examine an organisation-wide restructuring exercise by investigating the effectiveness of strategy development and deployment processes in a National Health Service (NHS) Community Health Services (CHS) organisation. Design/methodology/approach: The authors used an embedded single-case study approach to gather and analyse rich data in order to understand how an organisation can develop and deploy its strategy, and to appreciate the key tools, techniques and issues related to this process. A range of data collection methods, including archival records, interviews, observations and questionnaires, was employed to permit triangulation of the results. Findings: The research led to an understanding of how the Balanced Scorecard (BSC) and the Closed-Loop Management System (CLMS) can be adapted to support the local CHS. In total, 17 key areas for success are presented and used to assess the current capability within the case study organisation. Research limitations/implications: The authors' investigation examined the potential for improved strategic development and deployment through the adaptation of the BSC and a CLMS within a NHS CHS organisation. Practical implications: A six-step conceptual model is presented which can be used to guide organisations. The model permits the assessment of capability in order to highlight current strengths and weaknesses. Originality/value: As a suitably skilled workforce is required for the successful implementation of any management system, the research expanded the scope of the study by including an assessment of the organisation's readiness for adapting formal strategy deployment systems.

LanguageEnglish
Pages863-880
Number of pages18
JournalInternational Journal of Productivity and Performance Management
Volume61
Issue number8
DOIs
Publication statusPublished - Oct 2012

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Community health services
Management system
Healthcare
Balanced score card
National Health Service
Service organization
Design methodology
Triangulation
Local communities
Organization studies
Readiness
Workforce
Strategy development
Exercise
Conceptual model
Questionnaire
Data collection

Cite this

Zhang, Shulian ; Bamford, David ; Moxham, Claire ; Dehe, Benjamin. / Strategy deployment systems within the UK healthcare sector : A case study. In: International Journal of Productivity and Performance Management. 2012 ; Vol. 61, No. 8. pp. 863-880.
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Strategy deployment systems within the UK healthcare sector : A case study. / Zhang, Shulian; Bamford, David; Moxham, Claire; Dehe, Benjamin.

In: International Journal of Productivity and Performance Management, Vol. 61, No. 8, 10.2012, p. 863-880.

Research output: Contribution to journalArticle

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