| Original language | English |
|---|---|
| Title of host publication | Managing Quality |
| Subtitle of host publication | An Essential Guide and Resource Gateway |
| Editors | Barrie Dale, David Bamford, Ton van der Wiele |
| Publisher | Wiley |
| Chapter | 7 |
| Pages | 141-158 |
| Number of pages | 18 |
| Edition | 6th |
| ISBN (Electronic) | 9781119130932 |
| ISBN (Print) | 9781119130925 |
| Publication status | Published - 1 Jul 2016 |
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