Telephonic support to facilitate return to work: what works, how, and when?

Anthony Burton, Nicholas Kendall, Serena McCluskey, Pauline Dibben

Research output: Book/ReportCommissioned report

Abstract

Telephonic approaches using assessment and triage, along with coordination of the key players, can be effective at reducing the number of sickness episodes, the number of days lost and the overall cost of a case/claim. Unnecessary healthcare can be reduced, without compromising client satisfaction. The important caveat is that this applies when services are well designed and implemented, and are staffed by professionals who have appropriate training and support.Central to enhancing return-to-work outcomes is that work is seen as a health outcome, and that work participation is the principal focus for the service: every client is asked about their work to identify obstacles to early return; they are helped to devise a practical and feasible return-to-work plan; there is coordinated action with the workplace. The assembled evidence indicates that when all these components are put together in an efficient manner, with appropriately skilled staff, the service will facilitate timely return to work and demonstrate cost-benefits and cost-effectiveness.
LanguageEnglish
PublisherDepartment for Work and Pensions
Commissioning bodyDepartment for Work and Pensions
Number of pages142
ISBN (Print)9781909532885
Publication statusPublished - 2013

Fingerprint

Work outcomes
Staff
Costs
Cost-effectiveness
Participation
Work place
Healthcare
Costs and benefits
Health outcomes
Client satisfaction

Cite this

Burton, A., Kendall, N., McCluskey, S., & Dibben, P. (2013). Telephonic support to facilitate return to work: what works, how, and when? Department for Work and Pensions.
Burton, Anthony ; Kendall, Nicholas ; McCluskey, Serena ; Dibben, Pauline. / Telephonic support to facilitate return to work : what works, how, and when?. Department for Work and Pensions, 2013. 142 p.
@book{9f8805591b4d4e448c9aed968e822070,
title = "Telephonic support to facilitate return to work: what works, how, and when?",
abstract = "Telephonic approaches using assessment and triage, along with coordination of the key players, can be effective at reducing the number of sickness episodes, the number of days lost and the overall cost of a case/claim. Unnecessary healthcare can be reduced, without compromising client satisfaction. The important caveat is that this applies when services are well designed and implemented, and are staffed by professionals who have appropriate training and support.Central to enhancing return-to-work outcomes is that work is seen as a health outcome, and that work participation is the principal focus for the service: every client is asked about their work to identify obstacles to early return; they are helped to devise a practical and feasible return-to-work plan; there is coordinated action with the workplace. The assembled evidence indicates that when all these components are put together in an efficient manner, with appropriately skilled staff, the service will facilitate timely return to work and demonstrate cost-benefits and cost-effectiveness.",
author = "Anthony Burton and Nicholas Kendall and Serena McCluskey and Pauline Dibben",
year = "2013",
language = "English",
isbn = "9781909532885",
publisher = "Department for Work and Pensions",

}

Telephonic support to facilitate return to work : what works, how, and when? / Burton, Anthony; Kendall, Nicholas; McCluskey, Serena; Dibben, Pauline.

Department for Work and Pensions, 2013. 142 p.

Research output: Book/ReportCommissioned report

TY - BOOK

T1 - Telephonic support to facilitate return to work

T2 - what works, how, and when?

AU - Burton, Anthony

AU - Kendall, Nicholas

AU - McCluskey, Serena

AU - Dibben, Pauline

PY - 2013

Y1 - 2013

N2 - Telephonic approaches using assessment and triage, along with coordination of the key players, can be effective at reducing the number of sickness episodes, the number of days lost and the overall cost of a case/claim. Unnecessary healthcare can be reduced, without compromising client satisfaction. The important caveat is that this applies when services are well designed and implemented, and are staffed by professionals who have appropriate training and support.Central to enhancing return-to-work outcomes is that work is seen as a health outcome, and that work participation is the principal focus for the service: every client is asked about their work to identify obstacles to early return; they are helped to devise a practical and feasible return-to-work plan; there is coordinated action with the workplace. The assembled evidence indicates that when all these components are put together in an efficient manner, with appropriately skilled staff, the service will facilitate timely return to work and demonstrate cost-benefits and cost-effectiveness.

AB - Telephonic approaches using assessment and triage, along with coordination of the key players, can be effective at reducing the number of sickness episodes, the number of days lost and the overall cost of a case/claim. Unnecessary healthcare can be reduced, without compromising client satisfaction. The important caveat is that this applies when services are well designed and implemented, and are staffed by professionals who have appropriate training and support.Central to enhancing return-to-work outcomes is that work is seen as a health outcome, and that work participation is the principal focus for the service: every client is asked about their work to identify obstacles to early return; they are helped to devise a practical and feasible return-to-work plan; there is coordinated action with the workplace. The assembled evidence indicates that when all these components are put together in an efficient manner, with appropriately skilled staff, the service will facilitate timely return to work and demonstrate cost-benefits and cost-effectiveness.

M3 - Commissioned report

SN - 9781909532885

BT - Telephonic support to facilitate return to work

PB - Department for Work and Pensions

ER -

Burton A, Kendall N, McCluskey S, Dibben P. Telephonic support to facilitate return to work: what works, how, and when? Department for Work and Pensions, 2013. 142 p.