The Compliance Businesses and Its Customers: Gaining Competitive Advantage by Controlling Your Customers

Edward Kasabov; Alex Warlow

doi:10.1057/9781137271150

The Compliance Businesses and Its Customers: Gaining Competitive Advantage by Controlling Your Customers

Edward Kasabov, Alex Warlow

Research output: Book/Report › Book › peer-review

1 Citation (Scopus)

Abstract

The internet has changed the way consumers interact with companies. Businesses must maintain good levels of customer service in a digital world where old strategies may no longer suffice. This book explores what the successful compliance-centred businesses are doing to manage and improve customer experience.

Original language	English
Publisher	Palgrave Macmillan UK
Number of pages	154
ISBN (Electronic)	9781137271150
ISBN (Print)	9781349329342
DOIs	https://doi.org/10.1057/9781137271150
Publication status	Published - 2012
Externally published	Yes

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abstract = "The internet has changed the way consumers interact with companies. Businesses must maintain good levels of customer service in a digital world where old strategies may no longer suffice. This book explores what the successful compliance-centred businesses are doing to manage and improve customer experience.",

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BT - The Compliance Businesses and Its Customers

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The Compliance Businesses and Its Customers: Gaining Competitive Advantage by Controlling Your Customers

Abstract

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