The Compliance Businesses and Its Customers: Gaining Competitive Advantage by Controlling Your Customers

Edward Kasabov; Alex Warlow

doi:10.1057/9781137271150

The Compliance Businesses and Its Customers: Gaining Competitive Advantage by Controlling Your Customers

Edward Kasabov, Alex Warlow

Research output: Book/Report › Book › peer-review

2 Citations (Scopus)

Abstract

The internet has changed the way consumers interact with companies. Businesses must maintain good levels of customer service in a digital world where old strategies may no longer suffice. This book explores what the successful compliance-centred businesses are doing to manage and improve customer experience.

Original language	English
Publisher	Palgrave Macmillan UK
Number of pages	154
ISBN (Electronic)	9781137271150
ISBN (Print)	9781349329342
DOIs	https://doi.org/10.1057/9781137271150
Publication status	Published - 2012
Externally published	Yes

Access to Document

10.1057/9781137271150Licence: Unspecified

Cite this

@book{6c92d0f60c184035bfed207fba26a08d,

title = "The Compliance Businesses and Its Customers: Gaining Competitive Advantage by Controlling Your Customers",

abstract = "The internet has changed the way consumers interact with companies. Businesses must maintain good levels of customer service in a digital world where old strategies may no longer suffice. This book explores what the successful compliance-centred businesses are doing to manage and improve customer experience.",

keywords = "controlling, database, Information Technology (IT), innovation, marketing, social networking, software",

author = "Edward Kasabov and Alex Warlow",

year = "2012",

doi = "10.1057/9781137271150",

language = "English",

isbn = "9781349329342",

publisher = "Palgrave Macmillan UK",

address = "United Kingdom",

}

TY - BOOK

T1 - The Compliance Businesses and Its Customers

T2 - Gaining Competitive Advantage by Controlling Your Customers

AU - Kasabov, Edward

AU - Warlow, Alex

PY - 2012

Y1 - 2012

N2 - The internet has changed the way consumers interact with companies. Businesses must maintain good levels of customer service in a digital world where old strategies may no longer suffice. This book explores what the successful compliance-centred businesses are doing to manage and improve customer experience.

AB - The internet has changed the way consumers interact with companies. Businesses must maintain good levels of customer service in a digital world where old strategies may no longer suffice. This book explores what the successful compliance-centred businesses are doing to manage and improve customer experience.

KW - controlling

KW - database

KW - Information Technology (IT)

KW - innovation

KW - marketing

KW - social networking

KW - software

U2 - 10.1057/9781137271150

DO - 10.1057/9781137271150

M3 - Book

SN - 9781349329342

BT - The Compliance Businesses and Its Customers

PB - Palgrave Macmillan UK

ER -

The Compliance Businesses and Its Customers: Gaining Competitive Advantage by Controlling Your Customers

Abstract

Access to Document

Fingerprint

Cite this