Teamwork is a key feature of work in organisations and a central question in the extensive literature on teams concerns the ways that team performance can be measured. This paper summarises the concept of team performance and, focussing on management teams, reports the results of an extensive study into team members’ constructions of performance. Factor analysis of data collected through 60 repertory grid structured interviews with members of management teams suggests seven factors that represent team performance. The factors are: team purpose; team organisation; team leadership; team climate; interpersonal relations; team communications; and team composition. An eighth factor, team interaction with the wider organisation, is suggested from theoretical considerations and is included in an eight-factor model of team performance.
|Number of pages
|International Journal of Productivity and Performance Management
|Published - 1 Jun 2004