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The Impact of Delays on Customers' Satisfaction: An Empirical Analysis of the British Airways On-Time Performance at Heathrow Airport

Marina Efthymiou, Eric Tchouamou Njoya, Pak Lam Lo, Andreas Papatheodorou, Daniel Randall

Research output: Contribution to journal › Article › peer-review

27   Link opens in a new tab Citations (Scopus)

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