The Impact of Providing Information Resources on End-Users’ Satisfaction Case Study: The Library of Arab International University in Syria

Stephen Wade, Maysoun Restoum

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

Purpose- The purpose of this project is to measure end-users’ satisfaction with information resources (IRs) provided in the Arab International University Library (AIUL) in Syria. It attempts to investigate to what extent the provision of IRs can affect the end-user satisfaction.

Design/methodology/approach- This study was conducted using a printed questionnaire for undergraduate students, and a Smart-Survey for academic staff.

Findings- Results reflected that the end-users were satisfied with the IRs provided. Furthermore, the results showed that providing sufficient quality and quantity of the IRs increases the satisfactory level. In addition, a relationship between the end-users’ satisfaction and demographic variables is articulated.

Limitations- This study limited to one private academic library in Syria which is the AIUL. This paper concentrates on a part of results collected in terms of understanding end-users’ needs. The emphasis was made to assess the satisfaction of undergraduate students and academic staff, while other stakeholders (Librarians and Administrators) were excluded in this research.

Originality/value- The significance of this research is to shed light on the academic libraries of Syrian private universities which is recently founded. It is important to understand the end-users’ needs by assessing their satisfaction of the library performance, in addition to exploring the relationship between the satisfaction and the demographic variables.
Original languageEnglish
Title of host publicationProceedings of the 10th Northumbria International Conference on Performance Measurement in Libraries and Information Services
EditorsIan Hall, Stephen Thornton, Stephen Town
Place of PublicationYork
PublisherUniversity of York
Pages259-268
Number of pages10
ISBN (Electronic)9780901931153
Publication statusPublished - 2014
Event10th Northumbria International Conference on Performance Measurement in Libraries and Information Services - Royal York Hotel, York, United Kingdom
Duration: 22 Jul 201325 Jul 2013
Conference number: 10
https://www.york.ac.uk/about/departments/support-and-admin/information-services/performance/northumbria-conference/10th-conference/ (Link to Conference Website)

Conference

Conference10th Northumbria International Conference on Performance Measurement in Libraries and Information Services
CountryUnited Kingdom
CityYork
Period22/07/1325/07/13
Internet address

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  • Cite this

    Wade, S., & Restoum, M. (2014). The Impact of Providing Information Resources on End-Users’ Satisfaction Case Study: The Library of Arab International University in Syria. In I. Hall, S. Thornton, & S. Town (Eds.), Proceedings of the 10th Northumbria International Conference on Performance Measurement in Libraries and Information Services (pp. 259-268). University of York. http://eprints.hud.ac.uk/id/eprint/20237/