Abstract
Purpose- The purpose of this project is to measure end-users’ satisfaction with information resources (IRs) provided in the Arab International University Library (AIUL) in Syria. It attempts to investigate to what extent the provision of IRs can affect the end-user satisfaction.
Design/methodology/approach- This study was conducted using a printed questionnaire for undergraduate students, and a Smart-Survey for academic staff.
Findings- Results reflected that the end-users were satisfied with the IRs provided. Furthermore, the results showed that providing sufficient quality and quantity of the IRs increases the satisfactory level. In addition, a relationship between the end-users’ satisfaction and demographic variables is articulated.
Limitations- This study limited to one private academic library in Syria which is the AIUL. This paper concentrates on a part of results collected in terms of understanding end-users’ needs. The emphasis was made to assess the satisfaction of undergraduate students and academic staff, while other stakeholders (Librarians and Administrators) were excluded in this research.
Originality/value- The significance of this research is to shed light on the academic libraries of Syrian private universities which is recently founded. It is important to understand the end-users’ needs by assessing their satisfaction of the library performance, in addition to exploring the relationship between the satisfaction and the demographic variables.
Design/methodology/approach- This study was conducted using a printed questionnaire for undergraduate students, and a Smart-Survey for academic staff.
Findings- Results reflected that the end-users were satisfied with the IRs provided. Furthermore, the results showed that providing sufficient quality and quantity of the IRs increases the satisfactory level. In addition, a relationship between the end-users’ satisfaction and demographic variables is articulated.
Limitations- This study limited to one private academic library in Syria which is the AIUL. This paper concentrates on a part of results collected in terms of understanding end-users’ needs. The emphasis was made to assess the satisfaction of undergraduate students and academic staff, while other stakeholders (Librarians and Administrators) were excluded in this research.
Originality/value- The significance of this research is to shed light on the academic libraries of Syrian private universities which is recently founded. It is important to understand the end-users’ needs by assessing their satisfaction of the library performance, in addition to exploring the relationship between the satisfaction and the demographic variables.
| Original language | English |
|---|---|
| Title of host publication | Proceedings of the 10th Northumbria International Conference on Performance Measurement in Libraries and Information Services |
| Editors | Ian Hall, Stephen Thornton, Stephen Town |
| Place of Publication | York |
| Publisher | University of York |
| Pages | 259-268 |
| Number of pages | 10 |
| ISBN (Electronic) | 9780901931153 |
| Publication status | Published - 2014 |
| Event | 10th Northumbria International Conference on Performance Measurement in Libraries and Information Services - Royal York Hotel, York, United Kingdom Duration: 22 Jul 2013 → 25 Jul 2013 Conference number: 10 https://www.york.ac.uk/about/departments/support-and-admin/information-services/performance/northumbria-conference/10th-conference/ (Link to Conference Website) |
Conference
| Conference | 10th Northumbria International Conference on Performance Measurement in Libraries and Information Services |
|---|---|
| Country/Territory | United Kingdom |
| City | York |
| Period | 22/07/13 → 25/07/13 |
| Internet address |