The Persistent Paradigm

Older Worker Stereotypes in the New Zealand Hotel Industry

Jill Poulston, Andrew Jenkins

Research output: Contribution to journalArticle

12 Citations (Scopus)

Abstract

In this article, the authors analyze stereotypical views about older workers in the New Zealand hotel industry to determine their likely influence on labor shortages. Data were collected from senior hotel managers using postal and online questionnaires. Overall, respondents were, at best, 80% or less confident in older workers' skills, attitudes, and abilities, and at least 42% confident. Results show the tendency to hold stereotypical views, which may limit the recruitment of older workers. Recommendations for overcoming labor shortages include the need to shift from the paradigmatic view of youth as the main labor source, to appointing staff on the basis of individual skills and attributes.

Original languageEnglish
Pages (from-to)1-25
Number of pages25
JournalJournal of Human Resources in Hospitality and Tourism
Volume12
Issue number1
DOIs
Publication statusPublished - 1 Jan 2013

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labor
hotel industry
Paradigm
New Zealand
Hotel industry
Stereotypes
Older workers
Labor shortage
youth
recommendation
attribute
Staff
Hotel managers
Labor
Questionnaire

Cite this

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The Persistent Paradigm : Older Worker Stereotypes in the New Zealand Hotel Industry. / Poulston, Jill; Jenkins, Andrew.

In: Journal of Human Resources in Hospitality and Tourism, Vol. 12, No. 1, 01.01.2013, p. 1-25.

Research output: Contribution to journalArticle

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