TY - JOUR
T1 - The Persistent Paradigm
T2 - Older Worker Stereotypes in the New Zealand Hotel Industry
AU - Poulston, Jill
AU - Jenkins, Andrew
PY - 2013/1/1
Y1 - 2013/1/1
N2 - In this article, the authors analyze stereotypical views about older workers in the New Zealand hotel industry to determine their likely influence on labor shortages. Data were collected from senior hotel managers using postal and online questionnaires. Overall, respondents were, at best, 80% or less confident in older workers' skills, attitudes, and abilities, and at least 42% confident. Results show the tendency to hold stereotypical views, which may limit the recruitment of older workers. Recommendations for overcoming labor shortages include the need to shift from the paradigmatic view of youth as the main labor source, to appointing staff on the basis of individual skills and attributes.
AB - In this article, the authors analyze stereotypical views about older workers in the New Zealand hotel industry to determine their likely influence on labor shortages. Data were collected from senior hotel managers using postal and online questionnaires. Overall, respondents were, at best, 80% or less confident in older workers' skills, attitudes, and abilities, and at least 42% confident. Results show the tendency to hold stereotypical views, which may limit the recruitment of older workers. Recommendations for overcoming labor shortages include the need to shift from the paradigmatic view of youth as the main labor source, to appointing staff on the basis of individual skills and attributes.
KW - Age
KW - discrimination
KW - hotels
KW - stereotype
KW - turnover
UR - http://www.scopus.com/inward/record.url?scp=84869806443&partnerID=8YFLogxK
U2 - 10.1080/15332845.2013.723252
DO - 10.1080/15332845.2013.723252
M3 - Article
AN - SCOPUS:84869806443
VL - 12
SP - 1
EP - 25
JO - Journal of Human Resources in Hospitality and Tourism
JF - Journal of Human Resources in Hospitality and Tourism
SN - 1533-2845
IS - 1
ER -