The role of emotions in intercultural business communication: language standardization in the context of international knowledge transfer

Qiu Wang; Jeremy Clegg; Hanna Gajewska-De Mattos; Peter J. Buckley

doi:10.1016/j.jwb.2018.11.003

The role of emotions in intercultural business communication: language standardization in the context of international knowledge transfer

Qiu Wang, Jeremy Clegg, Hanna Gajewska-De Mattos, Peter J. Buckley

Research output: Contribution to journal › Article › peer-review

34 Citations (Scopus)

Abstract

We examine language standardization in a multinational enterprise in the context of international knowledge transfer treated as an act of communication. Based on psychological theories of emotions and a qualitative study of a Chinese owned company with English as a working language, we find that both native and non-native English-speakers experience anxiety in intercultural communication. This triggers emotions that are culturally predisposed affecting communication behavior. We provide a framework within which intercultural business communication takes place and demonstrate the intermediating role that emotions play when language is standardized.

Original language	English
Article number	100973
Number of pages	21
Journal	Journal of World Business
Volume	55
Issue number	6
DOIs	https://doi.org/10.1016/j.jwb.2018.11.003
Publication status	Published - 1 Oct 2020
Externally published	Yes

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

Access to Document

10.1016/j.jwb.2018.11.003Licence: Unspecified

Cite this

@article{fd63788fcbc14aa884016b01bbf4d030,

title = "The role of emotions in intercultural business communication: language standardization in the context of international knowledge transfer",

abstract = "We examine language standardization in a multinational enterprise in the context of international knowledge transfer treated as an act of communication. Based on psychological theories of emotions and a qualitative study of a Chinese owned company with English as a working language, we find that both native and non-native English-speakers experience anxiety in intercultural communication. This triggers emotions that are culturally predisposed affecting communication behavior. We provide a framework within which intercultural business communication takes place and demonstrate the intermediating role that emotions play when language is standardized.",

keywords = "Emotions, Intercultural business communication, Language standardization, MNE knowledge transfer",

author = "Qiu Wang and Jeremy Clegg and {Gajewska-De Mattos}, Hanna and Buckley, {Peter J.}",

year = "2020",

month = oct,

day = "1",

doi = "10.1016/j.jwb.2018.11.003",

language = "English",

volume = "55",

journal = "Journal of World Business",

issn = "1090-9516",

publisher = "Elsevier Inc.",

number = "6",

}

TY - JOUR

T1 - The role of emotions in intercultural business communication

T2 - language standardization in the context of international knowledge transfer

AU - Wang, Qiu

AU - Clegg, Jeremy

AU - Gajewska-De Mattos, Hanna

AU - Buckley, Peter J.

PY - 2020/10/1

Y1 - 2020/10/1

N2 - We examine language standardization in a multinational enterprise in the context of international knowledge transfer treated as an act of communication. Based on psychological theories of emotions and a qualitative study of a Chinese owned company with English as a working language, we find that both native and non-native English-speakers experience anxiety in intercultural communication. This triggers emotions that are culturally predisposed affecting communication behavior. We provide a framework within which intercultural business communication takes place and demonstrate the intermediating role that emotions play when language is standardized.

AB - We examine language standardization in a multinational enterprise in the context of international knowledge transfer treated as an act of communication. Based on psychological theories of emotions and a qualitative study of a Chinese owned company with English as a working language, we find that both native and non-native English-speakers experience anxiety in intercultural communication. This triggers emotions that are culturally predisposed affecting communication behavior. We provide a framework within which intercultural business communication takes place and demonstrate the intermediating role that emotions play when language is standardized.

KW - Emotions

KW - Intercultural business communication

KW - Language standardization

KW - MNE knowledge transfer

UR - https://www.scopus.com/record/display.uri?eid=2-s2.0-85057132021&origin=resultslist&sort=plf-f&src=s&st1=10.1016%2fj.jwb.2018.11.003&sid=128939aaf0a994369c89e86868ba4ec4&sot=b&sdt=b&sl=30&s=DOI%2810.1016%2fj.jwb.2018.11.003%29&relpos=0&citeCnt=11&searchTerm=

U2 - 10.1016/j.jwb.2018.11.003

DO - 10.1016/j.jwb.2018.11.003

M3 - Article

VL - 55

JO - Journal of World Business

JF - Journal of World Business

SN - 1090-9516

IS - 6

M1 - 100973

ER -

The role of emotions in intercultural business communication: language standardization in the context of international knowledge transfer

Abstract

UN SDGs

Access to Document

Other files and links

Fingerprint

Cite this