The role of emotions in intercultural business communication: language standardization in the context of international knowledge transfer

Qiu Wang, Jeremy Clegg, Hanna Gajewska-De Mattos, Peter J. Buckley

Research output: Contribution to journalArticlepeer-review

14 Citations (Scopus)

Abstract

We examine language standardization in a multinational enterprise in the context of international knowledge transfer treated as an act of communication. Based on psychological theories of emotions and a qualitative study of a Chinese owned company with English as a working language, we find that both native and non-native English-speakers experience anxiety in intercultural communication. This triggers emotions that are culturally predisposed affecting communication behavior. We provide a framework within which intercultural business communication takes place and demonstrate the intermediating role that emotions play when language is standardized.
Original languageEnglish
Article number100973
Number of pages21
JournalJournal of World Business
Volume55
Issue number6
DOIs
Publication statusPublished - 1 Oct 2020
Externally publishedYes

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