The roles consciousness and communication play in organizational commitment to change

This study aims to examine the effect of conscientiousness on Organizational Commitment to Change (OCC) and the impact of formal and informal communication on OCC. Two hundred and four employees from a financial institution completed on-line questionnaires that measuring personality, OCC (Affective, Normative & Continuance), and communication (formal & informal). The study evidence of a negative relationship between conscientiousness and Continuance Commitment to Change (CCC). It reveals formal communication is a stronger predictor of OCC compare to informal communication. The study is also interested in how communication method affects the relationship between conscientiousness and OCC. The findings of this study inform management to give due consideration to both formal communication and individuals’ levels of conscientiousness when planning and implementing organizational change.