The use of community pharmacies in North West England: an observational study

Adam J. Mackridge, Elizabeth C. Stokes, Nicola J. Gray

Research output: Contribution to journalArticlepeer-review

3 Citations (Scopus)

Abstract

Background: There are few studies of community pharmacy footfall and activity in the existing literature, especially by direct observation. Objective: To describe the characteristics of counter interactions between pharmacy staff and customers. Method: Structured observation of all interactions between pharmacy staff and customers across the weekly opening hours of five pharmacies diverse in location and ownership. Key findings: Three-quarters (76%) of observed interactions were associated with prescriptions, but a significant minority accessed cognitive services. Conclusions: Dispensing was the primary activity across the diverse range of pharmacies. Reasons for visits are diversifying into advice and services, particularly among younger users.

Original languageEnglish
Pages (from-to)172-175
Number of pages4
JournalInternational Journal of Pharmacy Practice
Volume25
Issue number2
Early online date20 May 2016
DOIs
Publication statusPublished - 1 Apr 2017
Externally publishedYes

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