The use of community pharmacies in North West England: an observational study

Adam J. Mackridge; Elizabeth C. Stokes; Nicola J. Gray

doi:10.1111/ijpp.12269

The use of community pharmacies in North West England: an observational study

Adam J. Mackridge, Elizabeth C. Stokes, Nicola J. Gray

Research output: Contribution to journal › Article › peer-review

3 Citations (Scopus)

Abstract

Background: There are few studies of community pharmacy footfall and activity in the existing literature, especially by direct observation. Objective: To describe the characteristics of counter interactions between pharmacy staff and customers. Method: Structured observation of all interactions between pharmacy staff and customers across the weekly opening hours of five pharmacies diverse in location and ownership. Key findings: Three-quarters (76%) of observed interactions were associated with prescriptions, but a significant minority accessed cognitive services. Conclusions: Dispensing was the primary activity across the diverse range of pharmacies. Reasons for visits are diversifying into advice and services, particularly among younger users.

Original language	English
Pages (from-to)	172-175
Number of pages	4
Journal	International Journal of Pharmacy Practice
Volume	25
Issue number	2
Early online date	20 May 2016
DOIs	https://doi.org/10.1111/ijpp.12269
Publication status	Published - 1 Apr 2017
Externally published	Yes

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

Access to Document

10.1111/ijpp.12269Licence: Unspecified

Cite this

@article{7b5b77431eda46029b9577e22d383d52,

title = "The use of community pharmacies in North West England: an observational study",

abstract = "Background: There are few studies of community pharmacy footfall and activity in the existing literature, especially by direct observation. Objective: To describe the characteristics of counter interactions between pharmacy staff and customers. Method: Structured observation of all interactions between pharmacy staff and customers across the weekly opening hours of five pharmacies diverse in location and ownership. Key findings: Three-quarters (76%) of observed interactions were associated with prescriptions, but a significant minority accessed cognitive services. Conclusions: Dispensing was the primary activity across the diverse range of pharmacies. Reasons for visits are diversifying into advice and services, particularly among younger users.",

keywords = "access, community pharmacy, dispensing, self-care, skill mix",

author = "Mackridge, {Adam J.} and Stokes, {Elizabeth C.} and Gray, {Nicola J.}",

year = "2017",

month = apr,

day = "1",

doi = "10.1111/ijpp.12269",

language = "English",

volume = "25",

pages = "172--175",

journal = "International Journal of Pharmacy Practice",

issn = "0961-7671",

publisher = "Pharmaceutical Press",

number = "2",

}

TY - JOUR

T1 - The use of community pharmacies in North West England

T2 - an observational study

AU - Mackridge, Adam J.

AU - Stokes, Elizabeth C.

AU - Gray, Nicola J.

PY - 2017/4/1

Y1 - 2017/4/1

N2 - Background: There are few studies of community pharmacy footfall and activity in the existing literature, especially by direct observation. Objective: To describe the characteristics of counter interactions between pharmacy staff and customers. Method: Structured observation of all interactions between pharmacy staff and customers across the weekly opening hours of five pharmacies diverse in location and ownership. Key findings: Three-quarters (76%) of observed interactions were associated with prescriptions, but a significant minority accessed cognitive services. Conclusions: Dispensing was the primary activity across the diverse range of pharmacies. Reasons for visits are diversifying into advice and services, particularly among younger users.

AB - Background: There are few studies of community pharmacy footfall and activity in the existing literature, especially by direct observation. Objective: To describe the characteristics of counter interactions between pharmacy staff and customers. Method: Structured observation of all interactions between pharmacy staff and customers across the weekly opening hours of five pharmacies diverse in location and ownership. Key findings: Three-quarters (76%) of observed interactions were associated with prescriptions, but a significant minority accessed cognitive services. Conclusions: Dispensing was the primary activity across the diverse range of pharmacies. Reasons for visits are diversifying into advice and services, particularly among younger users.

KW - access

KW - community pharmacy

KW - dispensing

KW - self-care

KW - skill mix

UR - http://www.scopus.com/inward/record.url?scp=84970990695&partnerID=8YFLogxK

U2 - 10.1111/ijpp.12269

DO - 10.1111/ijpp.12269

M3 - Article

C2 - 27198475

AN - SCOPUS:84970990695

VL - 25

SP - 172

EP - 175

JO - International Journal of Pharmacy Practice

JF - International Journal of Pharmacy Practice

SN - 0961-7671

IS - 2

ER -

The use of community pharmacies in North West England: an observational study

Abstract

UN SDGs

Access to Document

Other files and links

Fingerprint

Cite this