The use of community pharmacies in North West England: an observational study

Adam J. Mackridge; Elizabeth C. Stokes; Nicola J. Gray

doi:10.1111/ijpp.12269

The use of community pharmacies in North West England: an observational study

Adam J. Mackridge, Elizabeth C. Stokes, Nicola J. Gray

Research output: Contribution to journal › Article › peer-review

3 Citations (Scopus)

Abstract

Background: There are few studies of community pharmacy footfall and activity in the existing literature, especially by direct observation. Objective: To describe the characteristics of counter interactions between pharmacy staff and customers. Method: Structured observation of all interactions between pharmacy staff and customers across the weekly opening hours of five pharmacies diverse in location and ownership. Key findings: Three-quarters (76%) of observed interactions were associated with prescriptions, but a significant minority accessed cognitive services. Conclusions: Dispensing was the primary activity across the diverse range of pharmacies. Reasons for visits are diversifying into advice and services, particularly among younger users.

Original language	English
Pages (from-to)	172-175
Number of pages	4
Journal	International Journal of Pharmacy Practice
Volume	25
Issue number	2
Early online date	20 May 2016
DOIs	https://doi.org/10.1111/ijpp.12269
Publication status	Published - 1 Apr 2017
Externally published	Yes

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The use of community pharmacies in North West England: an observational study

Abstract

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