'There’s A Lot More To It Than Just Cutting Hair, You Know’: Managerial Controls, Work Practices and Identity Narratives Among Hair Stylists'.: Learning as Work Research Paper, No. 8 January 2007

Tracey Yeadon-Lee, Nick Jewson, Dan Bishop, Alan Felstead, Alison Fuller, Konstantinos Kakavelakis, Lorna Unwin

Research output: Working paper

Abstract

This paper draws on original data generated within a research project, entitled Learning as Work: Teaching and Learning Processes in the Contemporary Work Organization, funded within the Economic and Social Research Council’s ‘Teaching and Learning Research Programme’. It examines relationships between managerial strategies of control, the organization of work practices and narratives of occupational identity among stylists employed in high-fashion, franchised hairdressing salons in the UK. It argues that tensions and dilemmas generated between contrasting elements within both forms of supervision and work practices are reflected and reconciled within the occupational narratives of salon staff. These narratives or stories depict a behavioural ideal for, and project a positive image of, the motivations, skills and disciplines of successful stylists. They comprise rhetorical forms that legitimise stylists in maintaining their engagement in potentially contradictory occupational practices and, at the same time, offer management a channel through which to groom the subjectivity of the workforce. These narratives can be grouped around three themes: ‘professionalism’, ‘delight and wowing’ and ‘keeping up’. Collectively they reinforce a positive evaluation of continuous learning as an integral part of stylists’ subjectivities and identifications. However, the organization of work within franchised salons is such that stylists’ commitment to open and continuous learning is restricted to a relatively narrow range of tasks.
LanguageEnglish
PublisherCardiff University
Publication statusPublished - Jan 2007

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work research
narrative
learning
subjectivity
occupational practice
organization
work organization
economic research
Teaching
social research
supervision
learning process
research project
commitment
staff
evaluation
management

Cite this

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abstract = "This paper draws on original data generated within a research project, entitled Learning as Work: Teaching and Learning Processes in the Contemporary Work Organization, funded within the Economic and Social Research Council’s ‘Teaching and Learning Research Programme’. It examines relationships between managerial strategies of control, the organization of work practices and narratives of occupational identity among stylists employed in high-fashion, franchised hairdressing salons in the UK. It argues that tensions and dilemmas generated between contrasting elements within both forms of supervision and work practices are reflected and reconciled within the occupational narratives of salon staff. These narratives or stories depict a behavioural ideal for, and project a positive image of, the motivations, skills and disciplines of successful stylists. They comprise rhetorical forms that legitimise stylists in maintaining their engagement in potentially contradictory occupational practices and, at the same time, offer management a channel through which to groom the subjectivity of the workforce. These narratives can be grouped around three themes: ‘professionalism’, ‘delight and wowing’ and ‘keeping up’. Collectively they reinforce a positive evaluation of continuous learning as an integral part of stylists’ subjectivities and identifications. However, the organization of work within franchised salons is such that stylists’ commitment to open and continuous learning is restricted to a relatively narrow range of tasks.",
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'There’s A Lot More To It Than Just Cutting Hair, You Know’: Managerial Controls, Work Practices and Identity Narratives Among Hair Stylists'. Learning as Work Research Paper, No. 8 January 2007. / Yeadon-Lee, Tracey; Jewson, Nick; Bishop, Dan ; Felstead, Alan; Fuller, Alison ; Kakavelakis, Konstantinos; Unwin, Lorna.

Cardiff University, 2007.

Research output: Working paper

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