TY - JOUR
T1 - Understanding the causes of negative tourism experiences
AU - Kim, Jong-hyeong
AU - Wang, Yishan
AU - Song, Hanqun
N1 - Funding Information:
This work was supported by the National Natural Science Foundation of China for International Young Scholars (No. 71750110541).
Publisher Copyright:
© 2020 Informa UK Limited, trading as Taylor & Francis Group.
Copyright:
Copyright 2021 Elsevier B.V., All rights reserved.
PY - 2021/3/1
Y1 - 2021/3/1
N2 - The extant literature on destination attributes has seldom focused on negative tourism experiences. Considering that negative tourism experiences result in undesirable future behaviours, destination managers and researchers must understand the factors that influence tourists’ negative experiences. Therefore, this research examined the destination attributes that influence visitors’ negative experiences. A total of 298 travelogues were analysed via an a priori approach. We identified 16 destination attributes that result in negative tourism experiences, including safety, price, quality of service, environment, physiography, culture and history, infrastructure, accessibility, hospitality, variety of activities, weather, food, tourist information, unethical business practices, regulations and customs, and visitor management. The chi-square and correspondence analysis results show that these destination attributes differ by contextual factors, such as the travel destination (domestic or international) and travel type (independent or package tour). Theoretical and managerial implications are discussed based on the study results, and directions for future research are provided.
AB - The extant literature on destination attributes has seldom focused on negative tourism experiences. Considering that negative tourism experiences result in undesirable future behaviours, destination managers and researchers must understand the factors that influence tourists’ negative experiences. Therefore, this research examined the destination attributes that influence visitors’ negative experiences. A total of 298 travelogues were analysed via an a priori approach. We identified 16 destination attributes that result in negative tourism experiences, including safety, price, quality of service, environment, physiography, culture and history, infrastructure, accessibility, hospitality, variety of activities, weather, food, tourist information, unethical business practices, regulations and customs, and visitor management. The chi-square and correspondence analysis results show that these destination attributes differ by contextual factors, such as the travel destination (domestic or international) and travel type (independent or package tour). Theoretical and managerial implications are discussed based on the study results, and directions for future research are provided.
KW - negative tourism experience
KW - negative emotion
KW - destination attributes
KW - Chinese tourists
KW - travel blogs
UR - http://www.scopus.com/inward/record.url?scp=85079071334&partnerID=8YFLogxK
U2 - 10.1080/13683500.2020.1711711
DO - 10.1080/13683500.2020.1711711
M3 - Article
VL - 24
SP - 304
EP - 320
JO - Current Issues in Tourism
JF - Current Issues in Tourism
SN - 1368-3500
IS - 3
ER -