@article{6b7913adb4e44f058cede8c1a9766ae4,
title = "Upward Appraisal in Practice: An illustrative example using the qualed model",
keywords = "customer satisfaction, hugher education, models, performance appraisal, quality",
author = "Gerard McElwee and Tom Redman",
year = "1993",
month = feb,
day = "1",
doi = "10.1108/EUM0000000000298",
language = "English",
volume = "35",
pages = "27--31",
journal = "Education + Training",
issn = "0040-0912",
publisher = "Emerald Group Publishing Ltd.",
number = "2",
}