Value generation through user involvement in healthcare design

Michele C B Ferrari Caixeta, João Carlos Bross, Márcio M. Fabricio, Patricia Tzortzopoulos

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

14 Citations (Scopus)


This paper reports on the initial outcomes of a postgraduate research about user involvement in healthcare design. The purpose is to highlight the importance of involving healthcare professionals in the design of healthcare buildings, to ensure efficiency in the delivery of care services and to meet user requirements. It is believed that participatory approaches can help to increase value generation for users. A case study is used to describe the user involvement in the early stages of the refurbishment process of a Hospital in Brazil. Data was collected through six interviews, documental analysis, archival record analysis and direct observations. Results suggest that user requirements are better considered in design through participatory approaches. Furthermore, the necessary time to perform healthcare services can be reduced due to more appropriate building reconfiguration. Findings also emphasize the importance of effective management, both by the design team and by users' representatives, to minimize conflicting requirements and to avoid delays in the design process.
Original languageEnglish
Title of host publication21st Annual Conference of the International Group for Lean Construction 2013, IGLC 2013
PublisherThe International Group for Lean Construction
Number of pages10
ISBN (Print)9781632660183
Publication statusPublished - 2013
Externally publishedYes
Event21st Annual Conference of the International Group for Lean Construction - Fortaleza, Brazil
Duration: 29 Jul 20132 Aug 2013
Conference number: 21


Conference21st Annual Conference of the International Group for Lean Construction
Abbreviated titleIGLC'13

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