What can monitoring our bank account cash flows say about our loyalty cards?

Emmanuel Apergis

Research output: Contribution to journalArticlepeer-review

Abstract

The present research postulates customers do not necessarily use loyalty cards to gain their rewards. Applying a logit regression on a sample of 1,500 households from the Understanding Society Innovation Panel, this investigation shows that insecure customers about their bank account cash flows are more likely to own a loyalty card. Checking their cash flows frequently acts as a framing effect; thus, Prospect theory will be explored here if it is relevant in the loyalty card context. Drawing from thirteen different loyalty cards and firms, this work verifies the aforementioned insight and whether loyalty card ownership is gender-sensitive.
Original languageEnglish
Pages (from-to)18-38
Number of pages21
JournalJournal of Marketing Theory and Practice
Volume31
Issue number1
Early online date22 Oct 2021
DOIs
Publication statusPublished - 1 Jan 2023

Fingerprint

Dive into the research topics of 'What can monitoring our bank account cash flows say about our loyalty cards?'. Together they form a unique fingerprint.

Cite this