Why complaints are a positive for support workers

David Stonehouse

Research output: Contribution to journalComment/debatepeer-review


Support workers have a privileged position within the team of professionals looking after clients. They are the one group of staff that spends the most quality time with them. They are the ones delivering the basic fundamental care needs and through this develop a close professional working relationship with patients and clients. When things within the delivery of care are not going quite as they should, it is the support worker who is often the first member of the team to become aware of this—either by identifying the problem themselves or being informed of it by clients. How support workers deal with issues and complaints will play a major part in how the service is viewed by the client from then on. Complaints should not be viewed negatively or shied away from, but seen positively as a way that support workers. All staff can develop and improve the quality of care delivered.
Original languageEnglish
Pages (from-to)39-40
Number of pages2
JournalBritish Journal of Healthcare Assistants
Issue number1
Publication statusPublished - 1 Jan 2012
Externally publishedYes


Dive into the research topics of 'Why complaints are a positive for support workers'. Together they form a unique fingerprint.

Cite this