TY - JOUR
T1 - x=(tourism_work) y=(sdg8) while y=true
T2 - automate(x)
AU - Tuomi, Aarni
AU - Tussyadiah, Iis
AU - Ling, Erin
AU - Miller, Graham
AU - Lee, Geunhee
PY - 2020/9/1
Y1 - 2020/9/1
N2 - Increasing implementation of automation has brought global concern over the future of jobs in various sectors. This study conceptualizes how automation, found in tourism to be driven largely by labor shortage, can be used to promote decent work. Utilizing Grounded Theory to analyze data from in-depth interviews and focus group discussions with industry practitioners, this study provides rich descriptions of the transformation brought by automation to companies, employees, and wider society and develops a theoretical model to explain ‘Decent Work through Automation’ (DW–A). In doing so, this study opens a pathway for further research on technology and decent work in tourism, including second- and third-order impacts of automation. The paper offers practitioners and policymakers guidelines for responsible adoption of automation.
AB - Increasing implementation of automation has brought global concern over the future of jobs in various sectors. This study conceptualizes how automation, found in tourism to be driven largely by labor shortage, can be used to promote decent work. Utilizing Grounded Theory to analyze data from in-depth interviews and focus group discussions with industry practitioners, this study provides rich descriptions of the transformation brought by automation to companies, employees, and wider society and develops a theoretical model to explain ‘Decent Work through Automation’ (DW–A). In doing so, this study opens a pathway for further research on technology and decent work in tourism, including second- and third-order impacts of automation. The paper offers practitioners and policymakers guidelines for responsible adoption of automation.
KW - Automation
KW - Artificial intelligence
KW - Robotics
KW - Decent work
KW - Employment
KW - Sustainable development goals
UR - https://www.scopus.com/inward/record.uri?eid=2-s2.0-85086445542&doi=10.1016%2fj.annals.2020.102978&partnerID=40&md5=752f7fd62579775c2c96d13363f53199
U2 - 10.1016/j.annals.2020.102978
DO - 10.1016/j.annals.2020.102978
M3 - Article
VL - 84
JO - Annals of Tourism Research
JF - Annals of Tourism Research
SN - 0160-7383
M1 - 102978
ER -
