The aim of this research was to utilise a multi-criteria decision making approach to understand the impact of culture on supply chain resilience and risk management. Fuzzy Analytical Hierachy Process and Technique for Order of Preference by Similarity to Ideal Solution techniques are used to evaluate which elements of organisational culture can best help to overcome barriers to supply chain resilience. This approach has been tested using a case study from a UK manufacturing company. The findings from the case study show that ‘relationship’ and ‘flexibility’ barriers are the biggest barriers to achieving supply chain resilience. From a solutions perspective, ‘teamwork orientation’ was found to help overcome relationship barriers and ‘outcome orientation’ was found to help overcome flexibility barriers. The limitations of this work are that the results are based on the case company only, with further studies required to assess if different barriers and solutions are applicable to different companies and operating environments. The originality of this work is that it demonstrates that multi-criteria decision making approaches can be used to research softer sides of supply chain management, such as culture. The practical contribution of this work is that it provides a method for assessing how culture can help to overcome barriers to achieving supply chain resilience.
| Date of Award | 29 Apr 2026 |
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| Original language | English |
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| Supervisor | Adel Hatami-Marbini (Main Supervisor) |
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